Intro

1. Listen and Discuss

Read the texts below and identify the sentence or words that express a fact or an opinion.

5. Listening

Listen to the conversation and identify the attitude/feeling of:

the receptionist when she answers the phone

The receptionist sounds pleasant and professional.

the caller at the beginning and at the end of the call

The caller sounds composed at the beginning of the call, but starts sounding more anxious and stressed as the conversation goes on, because she is in pain and worried that the dentist might not be available soon enough.

How do you know?

She says 'Could I see her sonner'? I'm in a lot of pain.

The way she speaks (tone of her voice) indicate that she is stressed or upset. Finally, she sounds grateful and relieved at the end of the call.